Frequently Asked Questions (FAQ)

FAQ about the Australian citizenship test and the multimedia Study Guide.

FAQ About Australian Citizenship

What is the Australian Citizenship Test

A permanent resident must successfully complete the citizenship test before applying for citizenship.

There is no fee for sitting the test. To make a booking for a test the applicant must contact the Department or Immigration. They will be advised where they can sit the test.

All questions for the test are based on the book Australian Citizenship: Our Common Bond, which is available from the Department of Immigration and Citizenship on its website (www.citizenship.gov.au).

What is the citizenship test about

The citizenship test covers Australia’s values, history, culture, geography, government, national symbols and emblems, and the responsibilities and privileges of being an Australian citizen.

How is the citizenship test?

The test consists of 20 multiple choice questions to be answered in English on a computer. The test must be completed in 45 minutes (or 90 minutes for an assisted test). The test is available only in English.

A person is considered to have passed the test if they answer 75 per cent of the questions correctly. If the test is completed in Australia the results are available immediately.

What are the benefits of citizenship?

Australian citizens have the right to:

  • be in Australia
  • vote in government elections
  • apply for any public office or stand for election as a Member of Parliament
  • apply for an Australian passport
  • apply to serve in Australia’s defence forces
  • apply for certain government jobs
  • register children born overseas as Australian citizens
  • claim protection or assistance from Australian diplomats while overseas, and
  •  not be removed or deported from Australia (expect in limited circumstances).

What are the obligations of citizenship?

Australian citizens must:

  • obey the laws of Australia
  • make a pledge of commitment as a citizen of the Commonwealth of Australia (if granted citizenship) – this requirement is waived for certain applicants, eg those under 16 years, some stateless persons and some persons with mental or physical incapacity
  • enrol on the electoral register and vote at Federal, State and local elections and at referendums
  • serve on a jury if asked, and
  • defend Australia if needed.

FAQ About the Study Guide

Where do I start?

We’ll help you go into your citizenship test with confidence. Just download the Study Guide from our download page. You will be able to save the study guide in your computer. Then just pop in the CD-ROM, sit back, enjoy, and be ready for the test.


How to download it?
  • Once the transaction is completed, you’ll receive a unique link to download all files of the study guide.
  • Click on that link. Your computer will ask what you’d like to do with the file. You want to “Save” it.
  • Pop in the CD-ROM. Kick back. Become an expert on the Outback.

Is online access included

Yes. You will need your Product Key to create an account online and access unlimited simulated tests. Have fun learning and be amazingly well prepared.

What it Teaches

The Study Guide will prepare you for the Australian Citizenship Test which is designed to assess whether you have an adequate knowledge of Australia and the responsibilities and privileges of citizenship. It includes 3 chapters and hundreds of practice questions. If you need to learn about Australia, look no further.


Part 1. Australia and its people
  • Australian People
  • Australian Heritage
  • Geography
  • States and Territories
  • Traditions
  • National Flags
  • Commonwealth Coat of Arms
  • Australian Icons
  • Australia’s National Anthem


Part 2. Democratic beliefs, rights and liberties
  • Australia system of government
  • Freedom, Mate-ship and Fair-go
  • Australia’s religion and equality values
  • Australian Citizens privileges and responsibilities
  • Democratic beliefs, rights and liberties


Part 3. Government and the law
  • Government and the law in Australia
  • How do you have your say
  • How did Australia establish its system of government
  • How is the power of government controlled
  • Australia’s Head of State
  • What is a Constitutional Monarchy
  • Australia’s leaders
  • House of Representatives and Senate
  • States and Territories governments
  • Australian government responsibilities
  • Local governments responsibilities
  • Political Parties
  • How are laws made
  • Courts in Australia

FAQ Technical Specs

Specs

  • Sections:

    3 multimedia chapters + 6 interactive quizzes (over 400 random practice questions) + Access to unlimited simulated tests online (more than 900 questions)

  • Languages:

    CD-ROM in English. Online system available in 44 languages.

  • Operating System:

    Windows, Mac (all versions). Any Internet browser for the online system (Firefox, Chrome, Safari, etc)

  • Requirements:

    Flash Player and speakers for the CD-ROM.

  • CD-ROM Duration:
    • Part 1. Duration 13′:03” + Quizzes
    • Part 2. Duration 11′:36” + Quizzes
    • Part 3. Duration 17′:01″ + Quizzes

What makes it different?

There is no easier way to get ready for your test. Our award wining guide will give you full training to improve your knowledge about Australia and hundreds of practice questions to easily pass the citizenship test. Questions are based on topics you have learned during the training and have a high probability of being asked in the real test.

Plus the fact that has been designed for non-computer users being extremely easy to use at your own time in your own computer.

Many websites offer random tests online with no previous training at all. Is it worthy to be good at guessing or cheating answers?

Can I see my previous test results?

Yes. You can view previous tests and even email and print your results in the CD-ROM. Online you can take as many tests and you want, plug in the number of questions for each attempt and access all your results. Feedback is provided on completion of each test and full training records and performance reports are easily accessible from the dashboard.

Does the study guide expire?

No. There is no expiry time. You can save the entire study guide in your computer and access 24/7 to simulated tests online. You’ll never have to say “A croc ate my homework” again.

FAQ Payments

Is my payment secure

Payments are processed with PayPal. PayPal uses the latest technology and proprietary procedures to protect the security of its member’s transactions. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

PayPal FAQ

Do I need a PayPal account?

No. You can choose to create one during the checkout process or simply pay using your debit or credit card in the PayPal website.

Is there any recurring payments?

No. It’s a one-time payment only. No subscriptions. No extra fees.

Do you issue refunds?

No. This is a digital good. So it is subject to industry practices and no refunds can be issued.

More questions?

Get in touch. We’ll love to hear from you. Simply send us an email and we’ll get back to you in no time.

We are based in Brisbane, Australia and available 24/7 to help you with your citizenship test. All contents including the multimedia CD-ROM, Websites, and Online Learning System have been developed and is managed in Australia by Australians.